Exploring the ticket view

Ticket sharing with third parties

Updating tickets in bulk

Changing the ticket status and scheduling a message response

Fine-tune your customer care with eDesk's Report Extracts

AI Assist features (with Profiles)

Connecting Kaufland with eDesk

Chat Insights (including chatbots)

What is a ticket?

Creating new tickets and external emails

Managing ticket statuses

Troubleshooting: Ticket status changing automatically

Spotlight on the Ticket View (video)

Intro to the Mailbox - Ticket View (video)

Troubleshooting: Why is my order not showing on the ticket?