Creating tickets (video)

Creating new tickets and external emails

What is a ticket?

Troubleshooting: Template not showing on ticket

Updating tickets in bulk

Spotlight on the Ticket View (video)

Exploring the ticket view

Fine-tune your customer care with eDesk's Report Extracts

Creating an Agent profile

Rule-Only Templates: Automate common replies using Message Rules

AI Automation

Changing the ticket status and scheduling a message response

Ticket sharing with third parties

Managing ticket statuses

Troubleshooting: Ticket status changing automatically