Creating tickets (video)

Creating new tickets and external emails

What is a ticket?

Troubleshooting: Template not showing on ticket

Updating tickets in bulk

Spotlight on the Ticket View (video)

Merging Tickets

Changing the ticket status and scheduling a message response

Ticket sharing with third parties

Managing ticket statuses

Exploring the ticket view

Troubleshooting: Ticket status changing automatically

Intro to the Mailbox - Ticket View (video)

Troubleshooting: Why is my order not showing on the ticket?

How to generate a token for the eDesk API