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Connecting Shopify with eDesk

Connecting your Shopify account will allow your messages, orders, and order information to flow directly into eDesk.  All messages will continue…

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Requesting Shopify reviews

The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…

Connecting PrestaShop with eDesk

PrestaShop is a freemium, open source e-commerce platform allowing you to create an online store and sell products.  Connecting your PrestaShop…

Connecting TikTok Shop with eDesk

TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…

Connecting Shopware with eDesk

Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries.  Connecting…

Connecting BigCommerce with eDesk

Connecting your BigCommerce account will allow your messages, orders, and order information to flow directly into eDesk. 

The eDesk App Store

eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

Set up Live Chat on your Shopify store

Engage with your customers on your Shopify store using eDesk’s Live Chat. Setting it up is easy, quick, and customizable to suit your business…

How to modify Shopify orders in eDesk

It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…

Connecting Etsy with eDesk

Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items.  By connecting your Etsy account…

Connecting Magento V1 with eDesk (API)

Magento is a popular e-commerce platform allowing you to create an online store and sell products.  Connecting your Magento account will…

Subscription Page

We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…

Troubleshooting: Social Media (Facebook and Instagram)

This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start    You…

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