Engage your website visitors with a smooth live chat experience using the eDesk Chat add-on, and create contact forms that allow them to get…
Add your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…
Connecting Shopify allows messages and order information to be pulled into eDesk 01 Selecting Shopify Settings → Channels → Add…
Welcome to eDesk Feedback! As your account has recently been upgraded, we have put together a guide to help you. Left hand panel You will…
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support. Co
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
