eDesk Customer View: Get full insights into your customers

Spotlight on the eDesk Insights (video)

Chat Insights (including chatbots)

Exploring the ticket view

AI Assist features

AI Assist features (with Profiles)

Agent Insights

Chats Insights

Tickets Insights

Hiding irrelevant CSAT feedback in your Insights

Spotlight on the Ticket View (video)

Spotlight on the Mailbox View (video)

Intro to the Mailbox - Ticket View (video)

Using Customer Satisfaction Survey (CSAT)

Customer Snippets