eDesk Customer View: Get full insights into your customers

Agent Insights

Exploring the ticket view

Chats Insights

Tickets Insights

Spotlight on the Mailbox View (video)

Chat Insights (including chatbots)

Hiding irrelevant CSAT feedback in your Insights

Spotlight on the eDesk Insights (video)

Using Customer Satisfaction Survey (CSAT)

Spotlight on the Ticket View (video)

Intro to the Mailbox - Ticket View (video)

The Live dashboard: A real-time view of your account

AI Insights: See how AI is working for you

Customer Snippets