eDesk Customer View: Get full insights into your customers

Spotlight on the eDesk Insights (video)

Tickets Insights

Chats Insights

Agent Insights

Spotlight on the Mailbox View (video)

Chat Insights (including chatbots)

Hiding irrelevant CSAT feedback in your Insights

Exploring the ticket view

Using Customer Satisfaction Survey (CSAT)

Spotlight on the Ticket View (video)

Intro to the Mailbox - Ticket View (video)

Customer Snippets

AI Insights: See how AI is working for you

The Live dashboard: A real-time view of your account