eDesk Customer View: Get full insights into your customers

Tickets Insights

Chat Insights (including chatbots)

Agent Insights

Chats Insights

Exploring the ticket view

Hiding irrelevant CSAT feedback in your Insights

Spotlight on the Ticket View (video)

Spotlight on the eDesk Insights (video)

Spotlight on the Mailbox View (video)

Intro to the Mailbox - Ticket View (video)

Using Customer Satisfaction Survey (CSAT)

Customer Snippets

AI Insights: See how AI is working for you

The Live dashboard: A real-time view of your account