eDesk Customer View: Get full insights into your customers

Tickets Insights

Spotlight on the eDesk Insights (video)

Chat Insights (including chatbots)

Agent Insights

Chats Insights

Spotlight on the Mailbox View (video)

Hiding irrelevant CSAT feedback in your Insights

Exploring the ticket view

Using Customer Satisfaction Survey (CSAT)

Spotlight on the Ticket View (video)

Intro to the Mailbox - Ticket View (video)

Customer Snippets

AI Insights: See how AI is working for you

The Live dashboard: A real-time view of your account