eDesk Customer View: Get full insights into your customers

Agent Insights

Chat Insights (including chatbots)

Boost your sales with eDesk’s Pre-sales feature

Tickets Insights

Feedback Rules for Amazon

Chats Insights

Spotlight on the Mailbox View (video)

Hiding irrelevant CSAT feedback in your Insights

Spotlight on the eDesk Insights (video)

Using Customer Satisfaction Survey (CSAT)

Exploring the ticket view

Spotlight on the Ticket View (video)

Intro to the Mailbox - Ticket View (video)

Customer Snippets