eDesk Customer View: Get full insights into your customers

Agent Insights

Chat Insights (including chatbots)

Boost your sales with eDesk’s Pre-sales feature

Tickets Insights

What is the AI Agent and how does it work?

Chats Insights

Spotlight on the Mailbox View (video)

Hiding irrelevant CSAT feedback in your Insights

Exploring the ticket view

Spotlight on the eDesk Insights (video)

Spotlight on the Ticket View (video)

Using Customer Satisfaction Survey (CSAT)

Intro to the Mailbox - Ticket View (video)

The Live dashboard: A real-time view of your account