Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
