Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
