This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
