Smart Inbox

The Smart Inbox (video)

AI Assist features (with Profiles)

Chat Insights (including chatbots)

Intro to the Mailbox - Smart Inbox (video)

Spotlight on Smart Tools (video)

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

Spotlight on the Mailbox View (video)

Spotlight on the eDesk Insights (video)

Spotlight on Auto-Reply Templates (video)

Spotlight on the Ticket View (video)

Spotlight on Manual Usage Templates (video)

The eDesk Smart Tools

Introducing AI Smart Reply (with Profiles)

Webinar: Message Rules (video)