Smart Inbox

The Smart Inbox (video)

AI Assist features (with Profiles)

The 5 step guide to setting up your eDesk Mailbox

Customizing the display in your eDesk Mailbox

I've been added to an eDesk account. What do I do next?

Search and Filters

Chat Insights (including chatbots)

Intro to the Mailbox - Smart Inbox (video)

Spotlight on Smart Tools (video)

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

Spotlight on the Mailbox View (video)

Spotlight on the eDesk Insights (video)

Spotlight on Auto-Reply Templates (video)

Spotlight on the Ticket View (video)