In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
