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Website Contact Forms

We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…

Troubleshooting: Contact Form tickets

If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…

Making and Receiving calls on eDesk Talk

eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…

Connecting your Support Email with eDesk

A Support email address is the main point of contact for any customer purchasing from you.  Connecting your Support Email will allow all…

Connecting eDesk Talk

eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…

Using Aircall in eDesk

Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…

Intro to the Mailbox - Ticket View (video)

 eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!

Using eDesk Talk

eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…

Amazon Buyer Opt-Out

Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…

Troubleshooting: eDesk Talk

eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…

Connecting Aircall with eDesk

Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…

Product Demo: eDesk (video)

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Intro to Snippets (video)

 Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!

Using Customer Satisfaction Survey (CSAT)

Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…

Spotlight on Auto-Reply Templates (video)

In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.  

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