Mentioning your teammates

Leaving Internal Notes (video)

Adding an internal note

Responding with Snippets (video)

Intro to Snippets (video)

Marking as Important & Favouriting tickets

Assigning tickets with Round Robin

Spotlight on Manual Usage Templates (video)

Spotlight on Auto-Reply Templates (video)

Customer Snippets

Using Snippets in eBay Feedback requests

AI Assist features (with Profiles)

Assigning tickets in eDesk

Adding Notes on Aircall

AI Assist features