Customize your interface

• Using Tags in eDesk
• Using Custom Fields in eDesk
• How to add Order Notes and Returns Info
• How to Read/Unread Tickets
• How to turn on Dark mode

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Organize your tickets

• Smart Inbox
• Creating new tickets and external emails
• Change ticket Send status and scheduling a message response
• Marking as Important & Favouriting tickets
• Deleting Tickets

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Customize your interface

• Using Custom Fields in eDesk
• Using Tags in eDesk
• Configuring your eDesk Mailbox
• Customizing the display in your eDesk Mailbox
• How to turn on Dark mode

View all articles in "Customize your interface"