eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
