When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
eDesk will connect to marketplaces like Amazon or eBay through a token. This token can sometimes expire if you revoke access or if you get suspended…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Amazon no longer sends notifications to sellers when a customer asks to cancel their order; instead the cancellation request is displayed in…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
Your customers have a number of ways to change or reverse their purchases when they buy through TikTok Shop. The good news is that it's simple…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
