Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
