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I've been added to an eDesk account. What do I do next?

Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…

Connecting Etsy with eDesk

Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items.  Connecting your Etsy account…

5 Manual Usage Templates you need to create in eDesk!

Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…

Sending emails via SMTP in eDesk

There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…

Inviting Users (video)

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.  

Connecting ChannelAdvisor with eDesk

ChannelAdvisor's multi-channel commerce platform helps brands and retailers improve their online performance by expanding sales channels, connecting…

Requesting WooCommerce reviews

The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…

Requesting Google Reviews

The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores.  This…

Connecting Wix with eDesk

Wix is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without having…

Requesting PrestaShop reviews

The PrestaShop integration for eDesk's Feedback allows you to request feedback for the orders you received from your PrestaShop customers. This…

Requesting FNAC reviews

The FNAC integration for eDesk's Feedback allows you to request feedback for the orders you received from your FNAC customers. This help file…

Connecting Sears with eDesk

Sears Marketplace is an online ecommerce market that allows you to sell your products as well as advertise them on Sears' website. Connecting…

Connecting Rakuten with eDesk

Rakuten France (formerly known as Priceminister) offers an online e-commerce website that provides new, used, and collectable products at fixed…

Connecting CDiscount with eDesk

Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…

Making Feature Requests

Have you thought of a way that we can improve eDesk? Tell us about it! This help file will guide you through creating a new feature request and…

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