Brightpearl is the number one Retail Operating System for e-commerce, multichannel retail brands and wholesalers. Connecting your Brightpearl…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
