Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users.
Connecting your Cdiscount account will allow your messages, orders, and order information to flow directly into eDesk.
All messages will continue to be delivered to your Cdiscount account and it will also update when you send messages from eDesk.
Before you start
- You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
- You'll need a Cdiscount account. To find out how to create one, click here.
01 How do I connect Cdiscount in eDesk?
- Go to the App Store and click the Cdiscount tile under Marketplaces.
- The App page for Cdiscount provides an Overview of how the channel works with eDesk. Click Install App to go ahead and install your Cdiscount account.
- Click Authorize eDesk.
02 Connecting your Cdiscount account
First, you will be asked to Add a User API within your Cdiscount account. You will be able to do so via Settings → User Rights Management.
Create a brand-new login and password. Once this is done, add the API login and the API Password previously generated back in eDesk.
Note: you cannot use the same login or password as your Cdiscount account otherwise the API user won't get added.
Once you entered all the data, press Next and that's it! You've now successfully connected your Cdiscount account to eDesk.
04 Where do I see data from Cdiscount in eDesk?
Now that you successfully connected your Cdiscount store, we will import data directly into your eDesk account.
You will be able to see all your buyer messages on the Mailbox screen:
You will see the Cdiscount data related to each ticket on the right-hand side of every single ticket:
And you also will be able to consult all your Cdiscount orders directly on the Orders screen in eDesk: