Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users.

Connecting your CDiscount account will allow your messages, orders, and order information to flow directly into eDesk. 

All messages will continue to be delivered to your CDiscount account and it will also update when you send messages from eDesk.


Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
 
  • You'll need a CDiscount account. To find out how to create one, click here.
 

01 How do I connect CDiscount in eDesk?

  1. Go to the App Store and click the CDiscount tile under Marketplaces.
  2. The App page for CDiscount provides an Overview of how the channel works with eDesk. Click Install App to go ahead and install your CDiscount account.
    Install App button
  3. Click Authorize eDesk.

02 Connecting your CDiscount account

  1. First, you will be asked to generate an API Password within your CDiscount account. You will be able to do so via the account settings.

  2. Next, you will be asked to enter your API login and the API Passowrd previously generated.
    Note:
    your API Login is simply your store login with the suffix -api added at the end.

  3. Once you entered all the data, press Next.

03 Setting up email forwarding

Now that your CDiscount store is connected through the API, you can send outgoing messages from your CDiscount store through your eDesk account. The next step is to set up email forwarding from the email address you use with your Wix account so that eDesk can receive incoming messages.

  1. Enter the support email address that is attached to your Wix store and select Next.
  2. After that, you will need to choose how you would like to get your emails imported into eDesk, either by setting up Email Forwarding (option 1) or by setting up your IMAP connection (option 2). To find out more about Mail Forwarding, click here.

Note: if you're not sure what option to use, we would recommend using the Standard Email Forwarding.

Follow the instructions on-screen for the option you chose to finish the setup.

04 Where do I see data from CDiscount in eDesk?

Now that you successfully connected your CDiscount store, we will import data directly into your eDesk account.

You will be able to see all your buyer messages on the Mailbox screen:

You will see the CDiscount data related to each ticket on the right-hand side of every single ticket:

And you also will be able to consult all your CDiscount orders directly on the Orders screen in eDesk:


Further Readings


If you would like to find out more about connecting Amazon with eDesk, click here.

If you would be interested in learning more about connecting eBay with eDesk, click here.