Chat Insights (including chatbots)

Introducing AI Smart Reply: your Support team’s new best friend!

Connecting Shippingbo with eDesk

AI Assist features (with Profiles)

AI Assist features

Connecting Kaufland with eDesk

Migrating from 360dialog WhatsApp Integration to the new WhatsApp Integration

AI powered summaries

Transforming your responses to customers with AI Composer

AI Classifications

AI Automation

AI Insights: See how AI is working for you

Connecting your channels to eDesk Feedback

Building great custom content for your AI to use

Getting Started with eDesk's AI (with Profiles)