We're here to help

Intro to AI (video)

eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…

Quick reply with eDesk's intelligent Agent Assist

Respond to your customer's messages with one click - it couldn't be easier! Before you start   Agent Assist responses are available…

AI Responses: Choosing between eDesk AI’s ‘Agent Assist’ and ‘Handsfree’ modes

Supercharge your customer support with eDesk's AI, which provides crafted, personal replies for your most common customer queries, and buys…

Introducing eDesk AI features

Maximize the benefits of AI with eDesk’s efficient and intelligent response features; Agent Assist and HandsFree which will suggest the perfect,…

Introducing AI Assist: your Support team’s new best friend!

AI Assist is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on all…

Deliver flawless multi-language support with eDesk AI Translation

eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…

Language detection for AI Assist suggestions and Handsfree automatic replies

eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…

Transforming your responses to customers with AI Composer

Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…

Introduction to eDesk's chatbot

Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…

Respond in one click with AI Templates

Accelerate your response time by creating your own one-click AI-powered responses using customized AI Templates and the Sparkle icon. This…

AI Settings: how to enable and set up templates for Agent Assist and HandsFree

It's easy to set up eDesk's Agent Assist and HandsFree AI features - revolutionizing the way your customer support works. 

AI Powered Summaries

eDesk's AI Summaries is the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your…

Mentioning Agents (video)

You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.  

eDesk AI classifications

Discover eDesk AI's classifications and learn how they can enhance your support experience by providing personalized and accurate responses to…

Using Templates to save time

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…

Amazon Marketplace Developer Council ebay compatible application Walmart Shopify Partner Magento Technology Partner Google Partner Facebook