Ramsay Santé is Europe’s leading provider of private healthcare, serving 10 million patients across 443 facilities in France, Sweden, Norway, Denmark, and Italy.

Connecting your Ramsay Santé account will allow your messages, orders, and order information to flow directly into eDesk. 

All messages will continue to be delivered to your Ramsay Santé account and it will also update when you send messages from eDesk.

This helpfile will walk you through how to connect your Ramsay Santé account with eDesk. 

Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business. 
  • You'll need a Ramsay Santé account within Octopia. To find out how to create one, click here.
  • You'll need an Octopia Seller ID. If you need help getting your Seller ID, click here. 

01 How do I connect Ramsay Santé in eDesk?

  1. Go to the App Store and search for the Ramsay Santé tile under Marketplaces. 
  2. The App page for Ramsay Santé provides an Overview of how the channel works with eDesk. Click Install App to go ahead and install your Ramsay Santé account.
  3. Click Authorize eDesk.
  4. You will be asked to enter your Octopia Seller ID. Go ahead and enter it here.                Note: If you need help getting your Seller ID, click here. 
  5. You will see the success page if the connection has worked correctly.

02 Where do I see data from Ramsay Santé in eDesk?

Now that you've successfully connected your Ramsay Santé store, we will import all orders and messages directly into your eDesk account. (There is no need to add a separate email address to do this). 

As with other marketplaces, you will see all your buyer messages - and any attachments - on the Mailbox screen. 

You will see the Ramsay Santé order related to each ticket on the right-hand side of every single ticket. Tracking will also show here if available. 

As with other marketplaces, you will also be able to consult all your Ramsay Santé orders directly on the Orders screen in eDesk.

Further Readings

If you would like to find out more about connecting other Octopia marketplaces, click here. 
If you would like to find out more about connecting Amazon with eDesk, click here.
If you would be interested in learning more about connecting eBay with eDesk, click here.