Europazon is the first ethical marketplace dedicated to eco-responsible, Made in France, and Made in Europe products. It features 80,000 items, including second-hand and reconditioned goods, across categories like DIY, fashion, childcare, beauty, pet supplies, and home decor, with 950 French and European sellers.

Connecting your Europazon account will allow your messages, orders, and order information to flow directly into eDesk. 

All messages will continue to be delivered to your Europazon account and it will also update when you send messages from eDesk.

This helpfile will walk you through how to connect your Europazon account with eDesk. 

Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business. 
  • You'll need a Europazon account within Octopia. To find out how to create one, click here.
  • You'll need an Octopia Seller ID. If you need help getting your Seller ID, click here. 

01 How do I connect Europazon in eDesk?

  1. Go to the App Store and search for the Europazon tile under Marketplaces. 
  2. The App page for Europazon provides an Overview of how the channel works with eDesk. Click Install App to go ahead and install your Europazon account.
  3. Click Authorize eDesk.
  4. You will be asked to enter your Octopia Seller ID. Go ahead and enter it here.                Note: If you need help getting your Seller ID, click here. 
  5. You will see the success page if the connection has worked correctly.

02 Where do I see data from Europazon in eDesk?

Now that you've successfully connected your Europazon store, we will import all orders and messages directly into your eDesk account. (There is no need to add a separate email address to do this). 

As with other marketplaces, you will see all your buyer messages - and any attachments - on the Mailbox screen. 

You will see the Europazon order related to each ticket on the right-hand side of every single ticket. Tracking will also show here if available. 

As with other marketplaces, you will also be able to consult all your Europazon orders directly on the Orders screen in eDesk.

Further Readings

If you would like to find out more about connecting other Octopia marketplaces, click here. 
If you would like to find out more about connecting Amazon with eDesk, click here.
If you would be interested in learning more about connecting eBay with eDesk, click here.