You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
