Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
Kaufland (formerly Real.de) is one of the biggest and fastest growing open marketplace in Germany, offering an extensive sales channel and covering…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
AI Assist are some of the AI features used when responding to customers. It includes Smart reply, Agent Assist and the composer and all these…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
