Proactive Chat allows the user to trigger a pop-up on the website based on 3 conditions with the aim of stimulating engagement with their customer. For…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Customer support in one place, not all over the place! Get started with eDesk now!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
