Proactive Chat

Responding with Snippets (video)

Intro to Snippets (video)

Using Snippets in Amazon Feedback requests

Fine-tune your customer care with Report extracts

What information should you give your AI Agents?

Creating policies for your AI Agents

AI Agent FAQs

Creating an Agent profile

What is the AI Agent and how does it work?

Close Amazon tickets with a No Response Needed template

Introducing AI Smart Reply (with Profiles)

Introducing AI Smart Reply: your Support team’s new best friend!

Examining key nodes

Setting up Live Chat