Proactive Chat allows the user to trigger a pop-up on the website based on 3 conditions with the aim of stimulating engagement with their customer. For…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
