eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
