eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In eDesk, it's really easy to create a dedicated Knowledge Base for each of your shops and countries, especially if you use our handy cloning…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
