Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…
eDesk will connect to marketplaces like Amazon or eBay through a token. This token can sometimes expire if you revoke access or if you get suspended…
