Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
