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Using Templates to save time

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also autorespond to customer messages…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance of…

Feedback Rules and Messages

Creating and customizing Feedback Rules means you only request feedback from the buyers who are most likely to leave feedback.  Note: Disable…

Connecting Magento V1 with eDesk (API Integration)

Magento is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Search and Filters

When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…

Approving Senders

When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…

Connecting eBay with eDesk

eBay is a popular online shopping site allowing you to sell products. We understand the importance of delivering an easy way to integrate with…

Connecting Amazon with eDesk

Amazon is the world's largest online retailer allowing you to sell products. We understand the importance of delivering an easy way to integrate…

Role permissions

Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs.  Before you…

Using Manual Usage templates to send prewritten messages to your customers

Help your teams respond to customers quickly, by creating ready-to-go templates that they can select and send. Before you start You’ll…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace integration solution that supports over 150 marketplaces and 3rd party sales channels. Connecting ChannelEngine…

Connecting Woocommerce with eDesk

Woocommerce is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting Linnworks with eDesk

Linnworks is an Inventory Management software which helps ecommerce sellers grow their business. We understand the importance of delivering…

Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…

Connecting Etsy with eDesk

Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items.. We understand the importance of…

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