eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces. Connecting…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Channelengine.com is a marketplace solution that supports over 250 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…
This help file will guide you through what actions to take if you receive a Channel may already be in use error in eDesk. Before you start You…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
You can select the Receiving mode for email channels to determine how you want your messages imported in eDesk. This help file will guide…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
