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Adding Users

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…

Role permissions

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

Using Manual-Usage Templates in eDesk

Create a Manual Usage Template to help your teams respond to customers quickly. This help file will guide you through creating these ready-to-go…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 150 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Connecting Woocommerce with eDesk

Woocommerce is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting Linnworks with eDesk

Linnworks is an Inventory Management software that helps e-commerce sellers grow their business. We understand the importance of delivering…

Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…

Connecting Etsy with eDesk

Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. We understand the importance of…

Requesting Google Reviews

The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores.  This…

Demo Video: How to get started

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Configuring your eDesk Mailbox

The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement.  This help file will guide you through…

Welcome to the new eDesk Mailbox!

As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version! Before…

Smart Inbox

One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels. eDesk’s…

5 Manual Usage Templates you need to create in eDesk!

Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five star customer…

Sending emails via SMTP in eDesk

There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…

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