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Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…

5 Manual Usage Templates you need to create in eDesk!

Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…

Sending emails via SMTP in eDesk

There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…

Connecting ChannelAdvisor with eDesk

ChannelAdvisor's multi-channel commerce platform helps brands and retailers improve their online performance by expanding sales channels, connecting…

Requesting Shopify reviews

The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…

Requesting WooCommerce reviews

The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…

Requesting Google Reviews

The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores.  This…

Requesting PrestaShop reviews

The PrestaShop integration for eDesk's Feedback allows you to request feedback for the orders you received from your PrestaShop customers. This…

Demo Video: How to get started

eDesk is the only customer support help desk built exclusively for eCommerce.   

Connecting Veeqo with eDesk

Veeqo is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates.  Connecting your…

Requesting FNAC reviews

The FNAC integration for eDesk's Feedback allows you to request feedback for the orders you received from your FNAC customers. This help file…

Configuring your eDesk Mailbox

The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement.  This help file will guide you through…

Requesting Amazon reviews

The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…

Requesting Magento reviews

The Magento integration for eDesk's Feedback allows you to request feedback for the orders you received from your Magento customers. This…

Role permissions

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

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