Shipup is a delivery-tracking and post-purchase customer experience platform for online retailers. Connecting your Shipup account to your eDesk account enables you to see shipping information from Shipup in your tickets and orders in eDesk.

Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need a Shipup account. To create one, see here.

01 How do I connect Shipup in eDesk?

To pull information from Shipup, you need to create a Shipup 'API token'. Follow the instructions below:

  1. Log in to Shipup.
  2. Open this direct settings link: Shipup API keys.
  3. Find the Private API Key and copy it. You'll paste it into a screen in eDesk when following the instructions in the next section of this help file.

02 Adding the API key to eDesk

Now, you need to paste the Shipup API key into eDesk.

  1. In eDesk, go to the App Store and select the Shipup tile. 
    Shipup tile in the Appstore
  2. The App Store page for Shipup provides an Overview of how the channel works with eDesk, and an Installed Channels tab will also be shown if you already have apps for Shipup accounts installed. Select Install App to go ahead and install a new Shipup account connection.
    Install App button
  3. The Integrations page in Mailbox Settings is opened showing the Shipup tab.
    Shipup Integrations page
  4. Enter a name (E.g., Shipup France) into the Account Name Field.
  5. Paste your Shipup API Token into the Private API Key field.
  6. In the Channels field, choose the channels that you want to enable this connection for. Default is All Channels.
  7. Select Save changes
Congratulations, you have now connected Shipup with eDesk.

03 Where do I see data from Shipup in eDesk?

Now that you've successfully connected your Shipup account, we'll import tracking data directly into your eDesk account.
  • You'll see the Shipup tracking data on the right-hand side of every ticket.
    If there's no tracking URL displayed, click the button to refresh the tracking URL from Shipup and store it permanently in the ticket.
  • You'll see the tracking information in every order too.
Note: The Shipup app does not update the dispatched and delivered dates for the orders; this is still set by the marketplace.

Further Reading

To learn how to connect AfterShip with eDesk, see here.

To learn how to connect Base.com with eDesk, see here.