We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. By connecting your Etsy account…
You may have seen the following banner appear at the top of your account:
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…
The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
