We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
