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eDesk Feedback

Feedback Rules for Amazon

Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…

Feedback Rules for eBay

Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…

Snippets in eBay Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…

Using Amazon's Request a Review feature

Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…

Feedback Dashboard

The Feedback Dashboard will allow you to get access to useful information and insights relevant to the Feedback add-on you're using with your…

Snippets in Amazon Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…

Demo Video: eDesk - Feedback

eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…

Feedback Rule Checker

The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…

The 3 step guide to setting up eDesk Feedback

Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings…

Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…

Blocking feedback requests for products, orders and customers

eDesk allows you to block specific products, orders, and customers if you don't want them to receive a feedback request message. This help…

The Orders tab

The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…

Feedback Rules and Messages

Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…

How to use Feedback to stay compliant with the new Buyer-Seller Messaging updates

Important: Please read the following information to ensure your buyer-seller messages are compliant with announced updates to the

Monitoring your Amazon Feedback Quota

Amazon continues to tighten their policy on Buyer-Seller Messaging; therefore it is important to ensure you are not exceeding the allowed quota…

Amazon Buyer Opt-Out

Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…

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