The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
