AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
