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✚ Channels

Add all of your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…

✚ Magento V1 API integration

To get started, go to your account avatar, Settings → Channels → + Add Channel Select Webstore integration → Magento This…

✚ eBay

Connect your eBay account to allow access to messages and order information 01 Connect to eBay Settings > Channels > Add Channel Select…

✚ Amazon

Connecting Amazon via the secure MWS platform allows messages and order information to be pulled into eDesk  01 Connect to Amazon Settings…

✚ Shopify

Connecting Shopify allows messages and order information to be pulled into eDesk 01  Selecting Shopify Settings → Channels…

✚ ShipStation

ShipStation is a web-based order and delivery management software for the UK. 01 ShipStation API Key To pull information from ShipStation…

✚ Aftership

Aftership is a Tracking Solution for eCommerce Businesses which provides effortless tracking and proactive delivery updates.   01…

✎ Mail Forwarding

Mail forwarding is the most straightforward eDesk Receiving mode Go to Settings → Channels → select the channel → Mailbox tab…

✚ BigCommerce

Connect your BigCommerce account to allow access to messages and order information. Follow the process below for adding your BigCommerce channels…

✚ Magento V1 Extension integration

Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…

✚ Magento V2 API integration

To get started, go to your account avatar, Settings > Channels > + Add Channel Select Webstore integration > Magento 01 Choose your…

✚ Gmail Forwarding

Adding a Forwarding address Click the 'Settings' icon → select 'Settings' → select the 'Forwarding and POP/IMAP'…

✚ Outlook Forwarding

Adding a Forwarding address Click the 'Settings' icon → select 'View all Outlook settings' Select 'Forwarding'…

✚ Support Email

Connect an email channel to pull all emails into eDesk 01 Adding a Support Email Go to Settings → Channels → + Add Channel →…

✚ Templates

Templates in eDesk allow you to create premade responses to your queries. 01 Getting to Templates Select your avatar in the top right-hand…

✚ Message Rules

Keep your inbox tidy and create smooth workflows by using simple rules 01 Getting to Messaging Rules Select your avatar in the right-hand…

✚ Auto Responders

Using out of office autoresponders ensures your customers still receive a response outside of working hours 01 Directions Select your…

✚ Custom Fields

With custom fields, you can link additional information to a customer query 01 Directions Select your avatar in the right-hand corner Follow…

✚ Widgets

Create a widget to add Live Chat or an Inline form to your website  Widgets are a standard feature of all eDesk packs For Live chat, the…

✚ Auto Replies

Auto replies send a response automatically based on certain conditions 01 Configure Message Select your avatar in the…