With custom fields, you can link additional information to a customer query
- Select your avatar in the right-hand corner
- Follow these steps: Settings → Smart Tools → Custom Fields
Once created, you can also change the sequence of the Custom Fields
Click the '+ Add Custom Field' button
- Name (REQUIRED)
- The title of the field you create
- Type (REQUIRED)
- Each type requires the format to be filled in the entry field
- Select 'Create Custom Field'
The Custom Field option will now be available inside the ticket on the right-hand side
Click the edit icon to input data
- Go to Settings → Smart Tools → Custom Fields
- Select the Custom Field
- Click 'Delete this Custom Field'