With custom fields, you can link additional information to a customer query

01 Directions

  • Select your avatar in the right-hand corner
  • Follow these steps: Settings → Smart Tools → Custom Fields

Once created, you can also change the sequence of the Custom Fields

02 Create

Click the '+ Add Custom Field' button

  • Name (REQUIRED)
  • The title of the field you create
  • Type (REQUIRED)
    • Each type requires the format to be filled in the entry field
  • Select 'Create Custom Field'

03 Using 

The Custom Field option will now be available inside the ticket on the right-hand side






  • Click the edit icon to input data

04 Delete

  • Go to Settings → Smart Tools → Custom Fields
  • Select the Custom Field 
  • Click 'Delete this Custom Field'