Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and…
eDesk's Chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your busy…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and we…
Congratulations! Your eDesk chatbot is now providing round-the-clock support to customers and buying time for your Care team to help with those…
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
