Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and we…
Klaviyo is a cloud-based email and marketing automation platform used by eCommerce businesses to deliver personalised campaigns and manage customer…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and…
Congratulations! Your eDesk chatbot is now providing round-the-clock support to customers and buying time for your Care team to help with those…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
