Company settings

• The Company Settings in eDesk
• Changing the sender's name
• Using Customer Satisfaction Survey (CSAT)
• Creating signatures
• Setting up your Business Hours in eDesk

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User Permissions

• Managing Users
• Adding limited access Read-only users to your account
• Restricting user permissions for eBay cases
• Managing your team’s permissions using roles
• Creating new custom roles to manage user permissions

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eDesk connections

• 4 ways to use the powerful eDesk API!
• The eDesk App Store
• Reviewing MWS Permissions
• Approving Senders

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