Intro to Templates (video)

Using Invoice Templates

Responding with Templates (video)

Troubleshooting: Template not showing on ticket

Spotlight on the Templates (video)

Spotlight on Manual Usage Templates (video)

Creating Invoice Templates

Spotlight on Auto-Reply Templates (video)

Using Manual-Usage Templates in eDesk

5 Manual Usage Templates you need to create in eDesk!

Using Out of Office Templates in eDesk

Common uses of Rule-Only Templates

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Creating a chatbot using our Chatbot template

Creating a chatbot using our Chatbot template (with Profiles)