Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow.
This help file will guide you through all the subscription plans available with eDesk and all the powerful features they contain.
Before you start
- You’ll need an eDesk account. To find out how to create one, click here.
Note: Did you know that you can save up money by paying annually? To find out more, click here.
01 eDesk Subscription Plans
eDesk offers 3 main plans you can choose from:
Team: Drive up productivity for full-time support agents.
Professional: Streamline customer service departments and operations.
- Enterprise: Scale customer service operations and visibility
Note: you will be charged per user for each plan.
You will first select the plan you want to be on and then choose your Team. The Team will be the number of users you want for your eDesk account, you can add as many as you want!
02 Plan FeaturesThe bigger the plan, the more features you will have access to! If you wanted to find out exactly which features are included within each plan, please consult the table below:
03 eDesk Add-Ons
On top of your plan, you will also be able to choose Add-Ons. We do have 3 available at the moment:
Chat: Boost productivity, develop happier customer relationships, and generate more sales.
Feedback: Target positive feedback with smart selective requests on Amazon, eBay, Trustpilot, and more.
- Knowledgebase: Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve.
Note: the eDesk Professional and Enterprise plans both include 1000 Feedback requests at no extra costs!
If you wanted to use one of the modules above, you will be able to add it to your eDesk subscription by clicking on the relevant section in your account. You will then be charged for the add-on on top of your regular eDesk subscription.
03 eDesk Feedback plan limit exceeded
If you're using eDesk Feedback and used all your email for the month, you will see an orange banner at the top of your account as well as a message on-screen to offer you the possibility to upgrade your plan.On top of that, you will also receive an In-App notification within your account to let you know that you hit your monthly email limit and need to upgrade to keep sending feedback and review requests to your buyers!