Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow.

This help file will guide you through all the subscription plans available with eDesk and all the powerful features they contain.


Before you start

 
  • You’ll need an eDesk account. To find out how to create one, click here.

Note: Did you know that you can save up money by paying annually? To find out more, click here.

01 eDesk Ticket-based plans

eDesk offers 5 main user-based plans you can choose from:

  • Team: Unlimited users + up to 300 tickets/mth.

  • Growth: Unlimited users + up to 1000 tickets/mth.

  • Professional: Unlimited users + up to 2500 tickets/mth.

  • Enterprise: Unlimited users + up to 5000 tickets/mth.

  • On-demand: Get a custom plan and price tailored to meet your specific needs. Contact us now!

Note: all the ticket-based plans offer Unlimited users.
 

02 eDesk User-based plans

eDesk offers 4 main user-based plans you can choose from:

  • Team: For small support teams that need to collaborate and optimize their support processes.

  • Growth: The perfect plan to ensure success for fast expanding teams.

  • Professional: The complete feature set for support teams to deliver exceptional customer service consistently.

  • Enterprise: Enterprise features, service, customization options and dedicated CSM for scaling businesses. 

  • On-demand: Get a custom plan and price tailored to meet your specific needs. Contact us now!

Note: all the user-based plans offer Unlimited tickets.
 

03 Plan Features

The bigger the plan, the more features you will have access to! If you wanted to find out exactly which features are included within each plan, click here.

04 eDesk Outreach

On top of your plan, you will also be able to add our Outreach add-on to target feedback with smart selective requests on Amazon, eBay, Trustpilot, and more.


 

05 eDesk Outreach add-on plan limit exceeded

If you're using the eDesk Outreach add-on and used all your email for the month, you will see an orange banner at the top of your account as well as a message on-screen to offer you the possibility to upgrade your plan.On top of that, you will also receive an In-App notification within your account to let you know that you hit your monthly email limit and need to upgrade to keep sending feedback and review requests to your buyers!

 

06 eDesk Auto-translation

You will also be able to subscribe to our translation add-on to instantly support international customers with automatic bidirectional language translation of incoming and outgoing tickets and chats.


Further Readings


If you wanted to find out more about payment history and consulting your invoices, click here.

Interested in learning more about subscribing to eDesk? Click here.