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Mailbox basics (Beta version)

Welcome to the new eDesk Mailbox!

As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version! Before…

What is the new eDesk Mailbox (Beta version)?

As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version…

eDesk Mailbox Tour (Beta)

Welcome to eDesk, the future of eCommerce customer support. This is a quick guide to new eDesk customers familiarise themselves with the mailbox,…

Respond faster with Snippets (Beta)

Use Snippets in your customer responses to deliver fast, personal and consistent customer care. Before you start   You’ll need…

Adding internal notes and mentioning teammates (Beta)

You may want to mention your teammates in certain tickets and also add internal notes for reference or help people out. Before you start   You’ll…

Snoozing tickets (Beta)

The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…

Managing ticket statuses in eDesk (Beta)

Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…

Assigning tickets in eDesk (Beta)

You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. Before you…

The 5 step guide to setting up your eDesk Mailbox (Beta)

Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…

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