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Edit User and Company settings and permissions

Managing your team’s permissions using roles

Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure.  All your eDesk…

Creating new custom roles to manage user permissions

Create custom roles to give your teammates customized access to the tools they need.

Role permissions

Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs. 

Adding new users

Enable better team collaboration by creating user accounts for your team The account admin must create the first user Users with specific…

✎ MWS Permissions

If you have already connected your Amazon account to xSellco but are not receiving messages or if you disabled xSellco access from your Amazon…

Approving Senders

When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…

Sending Modes

Select the Sending mode for email channels to determine the From address of messages sent from eDesk Go to Settings → Mailbox Settings → Channels…

Deleting Tickets

You can choose whether to Archive or Delete tickets Archiving tickets  Archiving a ticket assigns a new status  To archive a ticket: Select…

Deleting Users

The account admin is the only agent who can permanently delete a user account To get started, select your avatar and go to Settings →…

ⓘ Website Contact Forms

Set up your website contact form so that messages are received in your Mailbox and you can reply directly to the customer from eDesk 01 Form…

Leave tickets open by default

Using the leave ticket open by default option in My Account Set the default status after replying on a ticket Please note each user will…

Mark Waiting tickets as Resolved after a certain amount of time 

Automatically mark Waiting tickets as Resolved after a certain amount of time  01 Settings Go to Settings → Company Settings → Mailbox…

Tag Groups & Tags

Tags are a great way to organize the Mailbox, giving your customer support process more structure. Tag groups allow you to sort Tags, making…

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