Discover the brand-new Wish integration and check out the many UI improvements we made!


In our most recent eDesk update, we released a major new integration: Wish! We also released a number of small UI improvements, making it easier than ever to use eDesk!
 

1. The Wish integration

You asked, we listened! In August we added Wish, one of the largest cross-border eCommerce marketplaces to eDesk. “Wish was by far the most requested marketplace in all customer surveys and feature requests we received.” confirmed Clodagh Callan, Product Owner at eDesk.

“eDesk’s Wish integration will allow our customers to import their orders & messages directly into their account. This will give them a centralized place to manage all eCommerce support.”

You can connect Wish to your eDesk account directly from the Channel screen or via the App store:

Features of the Wish integration in eDesk

  • All your orders and messages from Wish will be pulled directly into eDesk.

  • The customer’s Wish order details will be displayed on the right-hand side of the tickets if they email in.

  • Your agents don’t need to work on your Wish account directly and can deal with all the tickets within eDesk.

  • Various insights and data are available within eDesk to show you and your team’s activity on Wish.

 

To learn more about our brand-new Wish integration in eDesk, click here.
 

2. New UI improvements

  • Add users via a link

Until now, it was only possible to add users to your eDesk account via the ‘Invite Users’ button on the mailbox or via Settings → Users → Invite Users.


To make the invitation process smoother, we decided to include a link in eDesk that can be sent to prospective users allowing them to create a profile directly on your eDesk account:
To learn more about adding users in eDesk, click here.
 

  • Change a user’s chat status:
Until now, it wasn't possible to change a user's status on chat so if an agent forgot to set their status as 'Away' for example, they would continue to get chats assigned.

We've now released a new permission in eDesk, allowing an agent to change another user’s chat status. You can find it via Settings → Users → select the user → Permissions → Chat and select Change user chat status.

To learn more about permissions in eDesk, click here.

Got an idea?

As always, I’m very proud to showcase our team’s amazing work in this monthly product update! At eDesk, we work very hard to continuously release improvements and powerful features to help you deliver 5-star customer service! 

We really hope you’ll enjoy all the new features! If you have suggestions for future releases, send them here. Any feedback or questions? Feel free to reach out to us directly!