Discover the brand-new Aircall 2.0!


In our last eDesk big update of the year, we released our Aircall 2.0 and added tons of new features based on the feedback we received from customers! Check it out now!

1. Brand new: Aircall 2.0!

We just released a massive list of improvements to our Aircall integration with eDesk! 

The Aircall integration helps you respond to voice calls, emails, chat and social queries all in one power-packed Helpdesk!

Using Aircall allows you to consolidate your caller information in your eDesk mailbox, so you can keep a consistent thread of all your customer interactions in a single place.

Features of Aircall 2.0 in eDesk

 
  • The Aircall app is now embedded within eDesk.

  • You can now initiate calls from eDesk.

  • We will sync your Notes and Tags to/from Aircall.

  • Call recordings and voicemails are now available within the ticket.

  • We've improved the app activation process, making it easier than ever for you to connect Aircall.

  • We made improvements on the notifications for new calls and the UI for the Contacts view

...and so much more!

To learn more about the brand-new Aircall 2.0 integration in eDesk, click here.

Also, here's a full demo video for you!

Got an idea?

As always, I’m very proud to showcase our team’s amazing work in this monthly product update! At eDesk, we work very hard to continuously release improvements and powerful features to help you deliver 5-star customer service! 

We really hope you’ll enjoy all the new features! If you have suggestions for future releases, send them here. Any feedback or questions? Feel free to reach out to us directly!