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WooCommerce tracking [Estimated release: December 2021 - January 2022]
If you have the WooCommerce Shipment Tracking Extension installed (see here) we'll pull this detail into eDesk. Fields available are:
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Tracking Provider
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Tracking Number
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Tracking Link
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Date shipped
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eBay Returns Update [Estimated release: October - November 2021]
We're exploring how best to enable you to see the status of, and/or create, a return and we're also improving how we present embedded workflow/options for eBay within eDesk.
To learn more about this, click here.
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Add & Show Order Notes [Estimated release: October - November 2021]

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Improvements to eDesk Chat [Estimated release: End of 2021 - Beginning of 2022]
We've been collating your feedback and will soon launch a new Chat experience with eDesk.
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Improvements to eDesk Voice [Estimated release: End of 2021 - Beginning of 2022]
eDesk's seamless Aircall integration helps you respond to voice calls, emails, chat and social queries all in one power-packed Helpdesk.
Based on customer feedback we're making the following improvements:
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Improving the app activation process
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Embedding the Aircall app within eDesk
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Improving notifications for new calls
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Initiate a call from eDesk
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Sync notes to/from Aircall
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Sync tags to/from Aircall
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Embed call recordings within the ticket
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Improvements to the Contacts view
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View (and respond to) Missed Calls (and listen to voicemail)
If there's anything else you'd like to see we'd love to hear it!