To speed things up and register your interest on any of the foreseable releases below, click here.
 

  • WooCommerce tracking [Estimated release: December 2021 - January 2022]

If you have the WooCommerce Shipment Tracking Extension installed (see here) we'll pull this detail into eDesk. Fields available are:

  • Tracking Provider

  • Tracking Number

  • Tracking Link

  • Date shipped​​​​​​​​

  • eBay Returns Update [Estimated release: October - November 2021]

We're exploring how best to enable you to see the status of, and/or create, a return and we're also improving how we present embedded workflow/options for eBay within eDesk.

To learn more about this, click here.
 

 

  • Add & Show Order Notes [Estimated release: October - November 2021]

Sometimes you need to declare something important about this order. With Order Notes if you add a note to an order within eDesk it will appear on the Order Panel and any other tickets related to this order.
 

  • Improvements to eDesk Chat [Estimated release: End of 2021 - Beginning of 2022]

We've been collating your feedback and will soon launch a new Chat experience with eDesk.

 

  • Improvements to eDesk Voice [Estimated release: End of 2021 - Beginning of 2022]

eDesk's seamless Aircall integration helps you respond to voice calls, emails, chat and social queries all in one power-packed Helpdesk.

Based on customer feedback we're making the following improvements:

  • Improving the app activation process

  • Embedding the Aircall app within eDesk

  • Improving notifications for new calls

  • Initiate a call from eDesk

  • Sync notes to/from Aircall

  • Sync tags to/from Aircall

  • Embed call recordings within the ticket

  • Improvements to the Contacts view

  • View (and respond to) Missed Calls (and listen to voicemail)

If there's anything else you'd like to see we'd love to hear it!