Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
