The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
Engage with your customers on your Shopify store using eDesk’s Live Chat. Setting it up is easy, quick, and customizable to suit your business…
