This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
