In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
It's easy to set up eDesk's Agent Assist and HandsFree AI features - revolutionizing the way your customer support works.
Watch this video and find out how you and your Team can save time with eDesk through automation!
