Ticket sharing with third parties

Intro to the Mailbox - Ticket View (video)

Creating tickets (video)

Spotlight on the Ticket View (video)

Marking as Important & Favouriting tickets

Search Filter Download

What is a ticket?

Merging Tickets

Exploring the ticket view

Managing ticket statuses

Changing the ticket status and scheduling a message response

Troubleshooting: Why is my order not showing on the ticket?

Troubleshooting: Ticket status changing automatically

Troubleshooting: Template not showing on ticket

Responding to your customer