Spotlight on the Ticket View (video)

Intro to the Mailbox - Ticket View (video)

Ticket sharing with third parties

Creating tickets (video)

Troubleshooting: Template not showing on ticket

Mentioning Agents (video)

The Smart Inbox (video)

Troubleshooting: Why is my order not showing on the ticket?

Spotlight on Smart Tools (video)

Assigning tickets with Round Robin

Bulk Edit Tickets

Exploring the Ticket View

Managing ticket statuses

What's a ticket in eDesk?

Troubleshooting: Ticket status changing automatically