Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
If you started your eDesk trial via Repricer, your eDesk trial account is already connected to your Amazon channel - this means that all your…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
