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The Orders tab

The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…

Using Invoice Templates

Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…

Payment History

eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…

Glossary of Industry Terms

This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…

How to modify Shopify orders in eDesk

It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…

Delivery Configurations

eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…

Setting Service Level Agreement (SLA) Targets

Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…

The 5 step guide to setting up your eDesk Mailbox

Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…

eBay Return Cases

Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…

Subscription Plans

Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…

Managing your TikTok Shop cancellations, refunds, returns, and replacements

Your customers have a number of ways to change or reverse their purchases when they buy through TikTok Shop. The good news is that it's simple…

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

4 ways to use the powerful eDesk API!

Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically.  This help file will…

AI Automation

AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk:   via…

Subscription Page

Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential.  This guide will walk you…

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